Shipping & Shipping Costs

© 2025 Basabas GmbH, all rights reserved
(As of: June 4, 2025)

1 | General Information

Shipping Partners

Parcel Shipping: DHL
Freight Shipping: selected freight companies
Night Shipping: specialized night shipping service provider

Delivery times are displayed on the product page and in the shopping cart and are non-binding.

Shipment Tracking:
You will automatically receive a tracking number by email for each shipment.

Delivery Area:
see tables below. Island and remote areas may result in longer transit times.

Customs & Import Duties:
For deliveries to Switzerland (Zone CH) and other non-EU countries, additional customs duties, taxes, and handling fees may apply, which are to be borne by the recipient.

Partial deliveries are made as items become available at no extra cost.

Transport Damage:
Please report any obvious damage immediately to the carrier and inform us within 24 h.

2 | Our Packaging Materials – Practiced Environmental Protection

We pack your order with intelligence and responsibility:

Reused Cardboard Boxes – Approximately ⅔ of our shipping boxes come from our own goods receipts or from partner companies in the region. This way, we give intact boxes a second life instead of unnecessarily consuming new resources.
Filling Material from Recycled Cardboard – Cardboard that is no longer suitable as shipping boxes is shredded in a special machine into eco-friendly cushioning material. This means we almost completely avoid synthetic chips or bubble wrap.
> 80% Recycling Rate – Adding up boxes and filling material, more than three quarters of all packaging materials we use come from previously used paper or cardboard. This conserves forests, reduces CO₂ emissions, and saves disposal fees.
100% Recyclable – Should a box need to be discarded, it can be fully recycled via the waste paper bin.

With this consistent circular strategy, we prove day after day that secure shipping and practiced environmental protection are not mutually exclusive. Thank you for contributing to resource conservation with your purchase!

3 | Parcel Shipping (DHL)

Zone	Countries	Shipping Costs*
Zone DE	Germany	€9.95
Zone 1	Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic	€15.95
Zone 2	Italy, Slovakia, Slovenia, Spain, Hungary	€17.95
Zone 3	Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus	€19.95
Zone SE	Sweden	€23.95
Zone FI	Finland	€25.95
Zone CH	Switzerland*	€29.95

* Final prices include VAT; for deliveries to Switzerland, the price is exclusive of Swiss import duties.

4 | Freight Shipping (Pallet / Large Goods)

Zone	Countries	Shipping Costs*
Zone DE	Germany	€49.95
Zone EU	Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Italy, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Sweden, Finland	€89.95
Zone CH	Switzerland*	€99.95

* Final prices include VAT; for deliveries to Switzerland, the price is exclusive of Swiss import duties.

Please note that the carrier generally delivers to the curbside.

5 | Night Shipping

Zone	Countries	Shipping Costs*	Order Deadline	Delivery
Zone DE	Germany	€49.95	Mon – Fri 12:00 PM	Next day (by 8:00 AM)
Zone AT	Austria	€49.95	Mon – Fri 12:00 PM	Next day (by end of day)

* Final prices include VAT.

Notes:

Only selectable if all items are immediately available from stock.
Only selectable for registered business customers.
The option appears automatically in checkout once conditions are met.

6 | Frequently Asked Questions

Question	Answer
What shipping methods do you offer and when should I choose which one?	We ship standard by DHL parcel to all EU countries as well as Switzerland. Shipments that weigh > 75 kg or need to be palletized are sent via freight. As a registered business customer, you can also book night/day express for stock items to Germany and Austria.
What are the shipping costs?	A complete overview of fees can be found in sections (3) Parcel Shipping, (4) Freight Shipping, and (5) Night Shipping on this page.
How long does delivery take?	Germany: approx. 2 – 3 working days (example: order Mon → delivery Wed/Thu). Zones 1 – 3 + SE/FI: 2 – 5 working days. Switzerland: 2 – 3 working days (depending on customs clearance).
Until when do I have to place an order so that the goods are shipped the same day?	DHL parcels: Order by 10:00 AM (Mon–Fri) + stock items ⇒ pickup on the same day (no guaranteed transit time). Freight shipping: Generally departs the next business day. Night shipping: Order deadline 12:00 PM (Mon–Fri); later orders will be delayed by 24 hours.
Is there express shipping?	Not for standard parcels, as transit times would be only marginally faster. However, night/day express is available to business customers in DE & AT.
Do I get a tracking number?	Yes, for all shipping methods. The tracking link is sent automatically by email as soon as the package leaves our warehouse.
What happens if parts of my order take longer?	If it makes sense for you, we will send a free partial delivery of all items in stock. If you need everything together, we will wait for the last item – at no extra cost.
Do you deliver to DHL Packstations or post offices?	Yes. Simply enter your post number and the Packstation or branch postal code at checkout.
Are there additional costs for deliveries to Switzerland?	Yes. We deliver net priced (excluding German VAT). Upon import, the Swiss customs authority charges import VAT (currently 8.1%), possible customs duties depending on the tariff number, and a customs clearance fee from your carrier. These costs are borne by the recipient. (As of June 13, 2025 – information without guarantee.)
What should I do if the shipment arrives damaged?	Please inspect the package immediately. Have visible damage noted by the carrier. Consumers: Report the damage to us within 7 days. Business customers (HGB § 377): Defects must be reported immediately, at the latest within 24 hours of delivery.
Can I pick up my order myself?	Yes. Pickup at our warehouse (Mon–Fri 08:00–18:00, Sat 10:00–12:00). Please select “Store Pickup” at checkout or inform us in advance.
Do you use eco-friendly packaging?	Absolutely. Over 80% of our shipping and filling materials consist of reused cardboard from our own goods receipt or from regional partner companies. Cardboard no longer usable is shredded into cushioning material – completely without plastic chips.

Tip: For more details on zones, costs, and transit times, see the respective sections above on this page.

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